We collect what we need to ship a kit and deliver a film. That's it. We don't sell anything to anyone. The detail below is here because the law requires it, and because you should know.
VH-Yes is operated from Cape Town, South Africa. For the purposes of the Protection of Personal Information Act, 2013 (POPIA), we are the "responsible party" for any personal information you submit through this site or our booking process.
Our designated Information Officer can be reached at hello@vh-yes.com. If we ever expand to a registered Pty Ltd, the registration number will be added here.
When you fill in our enquiry form, we collect: your name, email address, the type of event, the date, and the location. If you add a message, we keep that too.
When we confirm a booking, we additionally collect: a shipping address, a contact phone number for the courier, and a payment reference once the deposit clears. We don't store payment card details — those go through our payments processor.
When you visit this site, our hosting provider records standard server logs (IP address, user-agent, request path, timestamp). We use these only to keep the site online and to investigate abuse. They are deleted automatically.
We don't collect anything from anyone under 18.
We process your information because we need it to:
Under POPIA, our lawful basis is performance of a contract (or steps taken to enter into one) and our legitimate interest in running a service business. We do not rely on consent for any of the above, except where you explicitly opt in to a future newsletter.
We use a small number of trusted services to actually run the business. Each handles only the data they need.
We don't sell, trade, or rent your data to anyone. We may disclose information if compelled by a valid legal request — and only the minimum required.
Our sub-processors above are headquartered in the United States and the European Union, so your data may be processed outside South Africa. POPIA section 72 permits this where the recipient is bound by laws or contracts that provide an adequate level of protection. We rely on each sub-processor's published data processing agreement and standard contractual clauses for this purpose.
If you'd rather we kept everything inside South Africa, write to us — we'll work out an alternative.
Enquiries that don't convert: deleted within 12 months.
Booking records (name, address, event details, deposit reference): kept for seven years from the event date, because South African tax law requires it.
Final film files: kept on Vimeo indefinitely so you can re-download them. You can ask us to remove them at any time and we will.
Server logs: rotated automatically, typically within 30 days.
The raw footage your guests capture, and the final edit we produce, belong to you. We will never publish, sell, license, or use any of it for marketing without your written permission.
If at any point you'd like us to feature a clip on our site or social — for example, anonymised, or with your faces and names — we'll ask first. The default answer is no, and that's fine.
We keep one working copy of your final edit on our editing machines for as long as the project is active, and a single archived copy for two years after delivery in case the file ever needs to be re-rendered. You can ask us to wipe both at any time.
Under POPIA, and similar laws if you're outside South Africa, you have the right to:
To exercise any of these, email hello@vh-yes.com. We'll respond within 30 days, free of charge, except where the request is repeated or excessive (in which case we'll explain any fee in advance).
This site doesn't use third-party tracking cookies. There's no Facebook pixel, no Google Analytics, no behavioural advertising. The only cookies you'll encounter are functional ones strictly required to make the site work.
If we ever add analytics, it will be a privacy-respecting one (Plausible, Fathom, or similar) that doesn't use cookies and doesn't track individuals across sites. We'll update this page before turning anything on.
We'll update the date at the top whenever we revise this policy. If a change is material — say, adding a new sub-processor or shifting how data flows — we'll email any active customer affected before it takes effect.
For anything privacy-related, email hello@vh-yes.com. A real person reads it, and we reply within 24 hours.
If you'd rather take a complaint to the regulator directly, the Information Regulator (South Africa) can be reached at complaints.IR@justice.gov.za or inforegulator.org.za.